About the Role

We're looking for an exceptional Field Service & Operations Specialist to help deliver an outstanding customer experience as Kamleon continues to scale.

This is a hands-on role for someone who enjoys working in the field, solving technical challenges, supporting customer deployments and continuously improving operational processes. You'll work within the Operations department and closely with Customer Success and product to ensure every installation, maintenance intervention and customer interaction is delivered with the highest quality standards.

This isn't a typical field technician role. We're looking for someone who thrives in fast-moving environments, embraces ownership, enjoys solving problems at their root cause and is excited to help build a scalable Service Enablement function for a rapidly growing technology company. Beyond supporting customers, you'll play a key role in improving documentation, troubleshooting capabilities, operational processes and product feedback, helping Kamleon continuously increase the reliability and scalability of its platform.

What You'll Do

Installation and deployment

• Carry out or support the installation of the S-Urinal system at client facilities, including plumbing and building adaptations as needed.
• Verify space and technical requirements before installation, and coordinate with the client's maintenance or facilities staff.
• Validate that each installation meets Kamleon's quality standards, providing remote support when installations are carried out by the client's own team.

Field Service & Maintenance

• Perform preventive and corrective maintenance.
• Replace cartridges, sensors, displays and other hardware components.
• Ensure systems remain fully operational throughout their lifecycle.
• Coordinate spare parts logistics and inventory.

Customer Support & Troubleshooting

• Act as the first-line technical support for customer incidents.
• Diagnose hardware, installation, connectivity and operational issues remotely whenever possible.
• Escalate technical issues following Kamleon's troubleshooting framework.
• Verify successful resolution after every intervention.
• Deliver excellent customer communication throughout the support process.

Maintenance & Incident Resolution

• Perform preventive and corrective maintenance, including replacement of sensors, screens and other components.
• Diagnose and resolve incidents related to hardware, connectivity or installation, remotely when possible and on-site when not.
• Verify correct system operation after each intervention.

Service Enablement

Help build Kamleon's operational scalability by continuously improving the Service Enablement Framework.

This includes:

• Developing troubleshooting documentation.
• Creating installation playbooks.
• Maintaining operational knowledge bases.
• Identifying recurring customer issues.
• Improving troubleshooting procedures.
• Supporting AI-assisted troubleshooting initiatives.
• Helping reduce dependency on Product & Engineering.

Operations & Continuous Improvement

• Document every installation and intervention.
• Analyze recurring incidents and identify improvement opportunities.
• Collaborate with Product & Engineering on product robustness initiatives.
• Contribute to installation process optimization.
• Support operational KPI tracking and reporting.
• Assist with inventory, logistics and operational planning when required.

What We're Looking For

Required

• Training in Installation and Maintenance of Electrical/Building Systems, Automation, Mechatronics, or similar, with a focus on installations and technical operations.
• Experience in technical installations, assembly and plumbing, with basic electricity/electronics knowledge.
• Comfortable with manual and power tools; capable of fault diagnosis and equipment assembly/disassembly.
• Basic knowledge of connectivity, networks and configuring connected devices.
• Availability to travel domestically and internationally.
• Driver's license (B)

Nice to have

• Experience with IoT or connected hardware products.
• Experience supporting enterprise customers.
• Knowledge of cloud-connected devices.
• Experience with ticketing systems.
• Experience documenting technical procedures.
• Familiarity with AI-assisted troubleshooting or remote monitoring tools.

Who You Are

You enjoy solving problems and working directly with customers. You're hands-on, proactive and comfortable operating independently in the field while collaborating closely with cross-functional teams.

You naturally identify patterns in recurring issues and think beyond fixing individual incidents, you look for ways to eliminate them permanently through better documentation, improved operational processes or product improvements.

You understand that every installation, maintenance intervention or customer incident is an opportunity to improve Kamleon's products and operating model.

What We Offer

• Work on cutting-edge technology transforming the future of everyday health.
• Play a key role in deploying innovative connected health solutions at leading sports organizations and enterprise customers.
• Gain hands-on experience across field operations, IoT, customer support and service enablement.
• Collaborate closely with Product, Engineering, Customer Success and Operations teams.
• Work in a fast-growing startup where your contribution has a direct impact on customers and product evolution.
• A unique opportunity to grow your career in field operations, technical support and operational excellence.

Apply for this position →